Innovation: ‘Water ATMs’ for Kenya Slum residents

water atms in kenyaAround the world, people use bank machines to access cash – but in the Kenyan capital’s crowded slums, people now use similar machines to access an even more basic requirement – clean water.

In a bid to boost access to clean water, four water dispensing machines have been installed in Nairobi slums that operate like cash machines – with customers able to buy affordable water using smart cards.

It has cut costs dramatically, and is helping improve health, residents say.

“It’s pure and good for cooking, and above all it is affordable,” said Peter Ngui, who runs a small street restaurant.

“I used to get water from far away, but this water system is closer to my place of work.”

Previously people living in Nairobi’s cramped slums struggled to get clean water cheaply.

Without water pipes or plumbing in the tin-hut districts, residents resorted to buying water from sellers who dragged handcarts loaded with jerry cans or oil drums into the narrow streets.

That water was often dirty, sometimes taken illegally from broken pipes.

water atms in kenya

But the new machines, installed by the government-run Nairobi Water and Sewerage Company (NWSC), allow people to purchase water directly – and far more cheaply – than before.

Residents load money onto the water smart cards at a nearby kiosk or via payments sent on a mobile phone – a common system of payment in Kenya, which pioneered the sending of cash via phones – then tapping into the machine how many litres they want to buy.

water atms in kenya

“This water project has come at a very good time, because if I have 50 shillings, I’ll deposit it onto my water-ATM card, and get water from this point for a whole month,” said Francisca Mbenya, who lives in capital’s vast Mathare slum.

Lack of proper sewerage

The machines are operated by local residents – youth and women groups – who earn 40% of the profits from the water sales as an incentive to ensure they are kept running and the system is not vandalised.

Previously, pipelines were damaged when so me people tried to steal the water. Now with the new machines and water points, the government hopes there will be less reason to damage the pipes.

Lack of efficient sewerage and toilets mean water sources in the slums are often polluted, with diarrhea common,

while over 80 people died in a recent outbreak of cholera across the country.

Kenya’s slums earned a grim reputation for “flying toilets” – when people defecate into plastic bags due to a lack of other facilities, which are then hurled somewhere else into the shanty town. Conditions are improving however.

“I used to get water close to my home, but the problem was the hygiene level – right next to the water point was a sewer,” said mother-of-three Mbenya, as she tested the new water system. “This water point is clean.”

The United Nations say access to clean water is a fundamental right, while the World Health Organisation (WHO) guidelines say people need a minimum of 20 litres of water a day as a basic requirement.


Images: and twitter

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Francis Nwokike

Francis is a Passionate Social Entrepreneur. Love discussing new trends in Business and Marketing. A Startup consultant. A good listener. Love to help that your business grow.

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